Privacy Policy

1 Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services:

• Personal Identification: Name, email address, phone number, WhatsApp number, and country.
• Account Data: Username, password (encrypted), and profile information.
• Transaction Data: Purchase history, payment references, and order IDs (we do not store full card numbers).
• Usage Data: Pages visited, course progress, video watch time, and app interactions.
• Device & Technical Data: IP address, browser type, operating system, and device identifiers.
• Communications: Messages or enquiries submitted through our contact forms.
• Push Notification Token: FCM token for sending app notifications (if you grant permission).

2 How We Use Your Information

We use the information we collect to:

• Create and manage your user account.
• Process payments for courses, webinars, books, consultations, and memberships.
• Deliver purchased digital products and grant course access.
• Send transaction confirmations, receipts, and service-related notifications.
• Send newsletters and promotional content (only with your consent).
• Track learning progress and personalise your experience.
• Improve our website, app, and services through analytics.
• Respond to support requests and customer enquiries.
• Comply with applicable legal obligations.

3 Sharing of Information

We do not sell your personal data. We may share your data with trusted third parties only as necessary:

• Payment Processors: Stripe and Razorpay to process your transactions securely.
• Communication Services: Twilio (WhatsApp OTP delivery) and email providers.
• Video & Webinar Platforms: Zoom for live webinars.
• Analytics: Firebase / Google Analytics for anonymised usage data.
• Legal Requirements: When required by law or to protect our legal rights.

All third-party partners are contractually required to protect your data and may not use it for any other purpose.

4 Payment Data

All payment transactions are processed by Stripe (for international payments) and Razorpay (for India). We do not store or transmit full credit/debit card numbers on our servers. Payment processors are PCI-DSS compliant and operate under their own security and privacy frameworks.

5 Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in during your session.
• Remember your preferences and region settings.
• Analyse website traffic and usage (via Google Analytics and Meta Pixel).

You can disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

6 Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are retained for a minimum of 7 years to comply with financial and tax regulations. You may request deletion of your account and associated data at any time (see Section 7 below or visit our Data Deletion Policy page).

7 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal data.
• Withdraw Consent for marketing communications at any time.
• Data Portability — request a copy of your data in a common format.
• Object to specific processing of your data.

To exercise any of these rights, please contact us at info@dineshmungath.com.

8 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

9 Security

We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of your data transmitted over the internet.

10 Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any information.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12 Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us: